Shipping expectations should be visible before purchase.

Orders are reviewed after checkout and prepared for dispatch as quickly as possible during operating hours.

Processing can take longer where identity, fraud, address, territory, or product-suitability questions need clarification before fulfilment.

Estimated shipping windows should be treated as guidance rather than a guaranteed deadline unless a specific service level is stated at checkout.

External courier delays, customs processes, and incorrect delivery information can extend delivery timing beyond the operator's direct control.

If you need help with an order already placed, use the contact page and include your order email and the issue clearly.

We may ask for extra information before resending, replacing, or updating a shipment.