Returns should be straightforward, but not vague.

Contact support as soon as possible and explain the issue clearly, including the order email and whether the product has been opened or used.

Items may be ineligible for return where hygiene, safety, or regulatory considerations make resale inappropriate.

Refunds, replacements, and partial credits are reviewed against the condition of the item, the reason for the request, and the information available from the order record.

Where an order cannot be fulfilled appropriately, the operator may cancel and refund the purchase instead of shipping it.

Use the contact page and include the order name, order email, the issue you are reporting, and any relevant delivery or product details.

If a return is approved, the return instructions should be followed exactly so the item can be assessed fairly.